We are dedicated to providing information about combating COVID-19 and measures our hospital has taken.

Patient & Visitors

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Your Health Is Our First Priority!

Since 1955, Tri-State Memorial Hospital has been caring for patients and their families with compassion and respect, providing high-quality healthcare. We are dedicated to our mission to put your health as our first priority. Whether you are coming to us for a minor, urgent, or long term care need, we are committed to providing a safe and comfortable environment for our patients and visitors.

A Message to our Patients and Visitors:

Under normal circumstances, Tri-State Memorial Hospital welcomes our patient’s visitors. We know in-person visits provide support and reassurance for patients and families alike. We pride ourselves on being a patient- and family-centered organization.

But the COVID-19 pandemic has created a difficult time for all of us. As a patient-centered hospital, we must do everything we can to prevent the spread of this disease and protect our patients, staff and visitors. In order to do this, a new visitor policy places limits on visitors entering our facilities to visit or accompany patients.

Visitor Guidelines

  • Each patient is allowed one visitor per day in the inpatient and emergency departments.
  • All visitors are to use the Admissions entrance for screening – the other sites are not set up to accommodate visitor screening.
  • Once a visitor leaves the hospital, they will not be allowed to re-enter. A visitor is only allowed one visit per day.
  • For surgery patients: Your caregiver will be contacted when you are out of surgery. Once you are out, your caregiver may return to the hospital, go through screening, and then stay in your room with you; they must leave by 9:00pm when visiting hours end.
  • Visitors may arrive between the hours of 8:00am and 6:30pm for screening; visiting hours end at 9:00pm.
  • The visitor must stay in the patient’s room at all times.
  • The hospital’s café is not open to visitors, but guest trays may be requested ahead of time. The meal price is $8.00 and must be paid when the tray is delivered to the patient’s room. Please ask the patient’s nurse about how to order a meal.
  • A mask must be worn at all times, covering the nose and mouth.
  • Wash or sanitize hands after touching your mask.
  • Wash or sanitize hands before entering the patient’s room.
  • Wash or sanitize hands when leaving the patient’s room.
  • Do not visit other areas of the hospital (except the restroom when needed).

Why can’t I visit my loved one now?

COVID-19 is a contagious disease. It spreads quickly and can be dangerous, especially to people who are seriously ill or living with chronic conditions. A person can have COVID-19 with mild symptoms and unknowingly spread it to others.

When fewer people enter the hospital or our clinics, there is a greater likelihood that more of our patients and our care team will stay safe and well.

And finally, we must save our limited personal protective equipment for our staff so that they can care for your loved ones.

How can I support my family member?

We encourage phone and video visits. Our care team can help set this up.

When you follow our policy, you are taking an active role in keeping your loved one safer, while also supporting the well-being of other patients and staff.

If hospital patients need items brought from home, they can only be essential items, such as hearing aids, glasses, dentures, communication devices (mobile phones, laptops, chargers), and small, inexpensive spiritual or religious items. The hospital has a specific location for dropping off items—coordinate this with the care team.

Send a Greeting Card!

To help connect patients with their loved ones, we have created a way for friends
and families to share messages of encouragement and pictures.
Please fill out the form below:

Find and Download Commonly Used Forms and Information

As a convenience to our patients, we have posted in this section some of the forms most commonly used in our practices. 

Quality patient care is our focus!

Tri-State Memorial Hospital participates in a nationwide Quality Improvement initiative through CMS (Centers for Medicare/Medicaid Services) and is compared to other hospitals. In many areas Tri-State Memorial Hospital scores are higher than both Washington state and National average.

Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before getting care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.

Tristate Memorial Hospital, Washington State, and National Averages

Tri-State Hospital Data
Tri-State
Comparative Results – WA State Average
Comparative Results – National Average

Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room (A lower number of minutes is better)

84 Minutes

112 Minutes

102 Minutes

Average (median) time patients spent in the emergency department before leaving from the visit (A lower number of minutes is better)

126 Minutes

177 Minutes

141 Minutes

Percentage of patients who left the emergency department before being seen (a lower percentage is better):

1%

3%

2%

Updated 06/29/2020

 

 

 

*Data available on the Hospital Compare website is approximately 12 months old. The data is updated quarterly, and the most recent data has been posted.

 

Heart Attack or Chest Pain Quality Care Measures – An acute myocardial infarction (AMI), also called a heart attack, happens when one of the heart’s arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. When the heart muscle doesn’t get the oxygen and nutrients it needs, the affected heart tissue may die. If a hospital doesn’t have the facilities to provide specialized heart attack care, it transfers patients who are having a possible heart attack to another hospital that can give them this care.

Tri-State Memorial Hospital, Washington State, and National Averages

Tri-State Hospital Data
Tri-State
Comparative Results- WA State Average
Comparative Results- National Average

Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital (A lower number of minutes is better):

59 Minutes

53 Minutes

58 Minutes

 

Updated 6/29/2020

*Data available on the Hospital Compare website is approximately 12 months old. The data is updated quarterly, and the most recent data has been posted.

These outpatient imaging efficiency measures give you information about hospitals’ use of medical imaging tests (like mammograms, MRIs, and CT scans) for outpatients based on the following goals:

  1. Protecting patients’ safety (like keeping patients’ exposure to radiation and other risks as low as possible);
  2. Following up properly when screening tests like mammograms show a possible problem; and,
  3. Avoiding the risk, stress, and cost of doing imaging tests that patients may not need.

Tristate Memorial Hospital, Washington State, and National Averages

Tri-State Hospital Data
Tri-State
Comparative Results- WA State Average
Comparative Results- National Average

Outpatients with low-back pain who had an MRI without trying recommended treatments (such as physical therapy) first (Lower percentages are better)

38.7%

37.9%

39%

Outpatient CT scans of the abdomen that were “combination” (double) scans (Lower percentages are better)

9.3%

5.2%

6.4%

Updated 06/29/2020

*Data available on the Hospital Compare website is approximately 24 months old. Updated results come out on the website annually.

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. HCAHPS provides a standardized survey instrument for measuring patients’ perspective on hospital care. These questions encompass critical aspects of the hospital inpatient experience. Tri-State Memorial Hospital scores higher on many of these questions than the Washington State and the National averages.

Tri-State Memorial Hospital has received 4 out of 5 stars for overall patient satisfaction, and 5 out of 5 stars for ‘Responsiveness of Hospital Staff’

Tri-State Memorial Hospital, Washington State, and National Averages

Tri-State Hospital Data
Tri-State
Comparative Results – WA State Average
Comparative Results – National Average

Patients who reported YES, they would definitely recommend the hospital

80%

72%

72%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

76%

71%

73%

Patients who reported that their nurses “Always” communicated well

81%

79%

81%

Patients who reported that their doctors “Always” communicated well

82%

81%

82%

Patients who reported that they “Always” received help as soon as they wanted

77%

68%

70%

Patients who reported that staff “Always” explained about medicines before giving it to them

67%

66%

66%

Patients who reported that their room and bathroom were “Always” clean

80%

76%

76%

Patients who reported that the area around their room was “Always” quiet at night

52%

55%

62%

Patients who reported that YES, they were given information about what to do during their recovery at home

91%

88%

87%

Patients who “Strongly Agree” they understood their care when they left the hospital

54%

54%

53%

Last updated: 06/29/2020

 

 

 

*Data available on the Hospital Compare website includes data through the 3rd quarter of 2019.

Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. Many diseases are preventable through immunizations, screenings, treatment, and lifestyle changes.

Tri-State Memorial Hospital, Washington State, and National Averages

Tri-State Hospital Data

Tri- State

Comparative Results- WA State Average

Comparative Results- National Average

Healthcare workers given influenza vaccination (Higher percentages are better)

95%

91%

90%

Updated 06/29/2020

 

 

 

*Data available on the Hospital Compare website reflects the flu season (October through March) of the previous year.