Patients & Visitors
When you walk through our doors, you'll notice things a little differently. We treat each patient like they are a part of our TriState Family by placing their health as our first priority.
Visiting TriState Health
Main Campus:
1221 Highland Avenue
Clarkston, WA 99403
Frequently Asked Questions
When is the hospital open?
Our Emergency Department is open 24-hours a day, 7-days a week, and provides care for all ages.
The doors to our main entrance (the new inpatient and dietary wing) are open from 7:00am – 7:00pm, with visiting hours starting at 7:00am.
When are visiting hours?
Visiting hours are from 7:00am – 7:00pm. Visitors are required to check in at the Volunteer Desk at the main entrance of the new inpatient and dietary wing, where a volunteer will check you in and escort you. If a volunteer is not at the desk, please check in at the Registration Desk, also located at the entrance of the new wing. Please look for signs indicating where to go.
What are the visitor guidelines?
Inpatient: Visiting hours are from 7:00am – 7:00pm. Please enter through the main entrance of the new inpatient and dietary wing and check in at our Volunteer desk. There is no limit to the number of visitors to inpatients throughout the day.
Emergency: Emergency Department patients are allowed up to two visitors at a time. Please enter through the back ER Admissions door on the south side of the building.
Radiology, Lab, and Respiratory Therapy: One visitor is allowed to accompany patients to their appointment into these areas.
Perioperative and Day Surgery: Visitors are not allowed to accompany outpatients past the reception desk except under specific circumstances. When a patient returns from recover and is placed in a room, the nurse will call the family and one visitor will be allowed to sit with the patient for the remainder of their stay (excluding GI patients).
Specialty Clinics: Pediatric patients may be accompanied by their caregiver(s).
Clergy: Local volunteer clergy are on-call at all times. If a patient desires a pastoral visit, please notify your nurse and they will make arrangements.
Where do I register?
TriState Health patients are registered in one of four areas:
- Main Entrance Lobby
- Emergency
- Imaging Center
- Dialysis Center
Main Entrance Lobby: Our main entrance lobby is located in the new inpatient and dietary wing. Laboratory and pre-operative patients should all check in at the Registration desks in the main lobby. When you enter the lobby, you will see a volunteer desk stationed with an Auxiliary Angel, and signs pointing you to registration. Registration in the main entrance lobby is staffed Monday – Friday, from 7:00am – 7:00pm. Phone number is 509-758-5511, option 0.
Emergency: Emergency patients should check in at the back west entrance labeled Emergency Admissions. Emergency Admissions is staffed Monday – Friday, from 7:00am – 7:00pm. After 7:00pm, please use the emergency bay to enter.
Imaging Center: TriState Imaging Center is by appointment only, except for X-rays. Monday – Friday, from 6:30am – 6:00pm, and Saturday, 7:00am – 7:00pm. If you have a Saturday appointment, please check-in at the Emergency Admissions entrance. Tune back soon as we are going to launch a self-referral program for mammograms!
Dialysis Center: Our Dialysis Center is open six days a week, by appointment only.
Where do I park?
Parking is available in a variety of areas on our main campus. The most up-to-date parking map will be available soon.
Is there Wi-Fi?
Yes, our campuses have Wi-Fi available. Please check with your nurse or a receptionist to receive the guest Wi-Fi password during your visit.
Where can I get food or coffee?
Our Café Bistro has newly opened and known for its spectacular food! It is open daily from 7:00am – 6:30pm, serving a variety of hot meals, soups, sandwiches, salads, grab-n-go options, smoothies, and espresso.
Please note hours are subject to change.
Patients can also enjoy room service from 7:00am – 6:00pm by dialing 3663 (FOOD).
Is there a gift shop in the hospital?
Yes! Our Auxiliary Gift Shop is staffed by our Auxiliary Angel Volunteers. You can find a great selection of gift items, toys, cards, candy, and fresh flowers. Proceeds from the Auxiliary Gift Shop are donated to the hospital each year.
Hours are Monday – Friday, 8:00am – 4:00pm.
Please note hours are subject to change.
How do I send deliveries to loved ones?
All mail, flowers, and gifts will be delivered directly to the patient’s room. Mail received after discharge will be forwarded to the patient at the address on file. The Auxiliary Gift Shop offers a selection of fresh flowers available for purchase. If flowers are received after discharge, they will be returned to the delivering florist.
Local Florists:
- Floral Artistry, Lewiston, ID
208.743.1900
- Hills Valley Floral, Lewiston, ID
208.743.3544
Are there hotels close by?
- Best Western Plus
1395 Bridge Street, Clarkston, WA
509.295.8215 - Hells Canyon Grand Hotel
621 21st Street, Lewiston, ID
509.799.1000 - Holiday Inn
700 Port Drive, Clarkston, WA
509.758.9500 - River Tree Inn & Suites
1257 Bridge Street, Clarkston, WA
509.758.9551
Where do I go for billing questions?
Our financial services team is here to help! They can answer any questions about your medical bill, update your insurance information, and help you make payment arrangements. Call 509.758.4652, Monday – Friday, from 8:00am – 5:00pm.